General Information

WHERE CAN I FIND DETAILS ON PRODUCT DELIVERY INFORMATION?

Information on furniture delivery, delivery schedules and additional delivery costs can be found on our delivery page.

CAN I RETURN ONLINE PURCHASES AT YOUR STORES?

No unfortunately all items must be returned to our despatch located at 12 Upward Street Leichhardt Sydney NSW. See our returns page.

CAN I RETURN STORE PURCHASES ONLINE?

Unfortunately, we cannot process returns for store purchases online. Further information regarding Returns and Cancellations is located on our returns page.

HOW LONG DOES MY REFUND TAKE?

Refunds generally appear on you credit card statement in one to two billing periods. If you pay by credit card your refunds will take the form of a credit back to the same card used to make the original purchase. If you pay by Paypal the refund is paid back through Paypal. Further information regarding Returns and Cancellations is located on our returns page.

WHERE CAN I FIND DETAILS ON RETURNS AND CANCELLATIONS?

Information on Returns and Cancellations is located on the returns page.

HOW DO I CANCEL MY ORDER COMPLETELY?

If you have “Finalised your order” and decide you do not want to complete the order, you can leave the ordering process at anytime before you ‘submit order’ by using your browser’s back button, the ‘back’ link, or clicking on the logo at the top of the page to return to the homepage. Once you have submitted your order, it can only be cancelled via phone or email on get-in-touch/ page. Please note that we cannot cancel an order online if it’s already in the delivery process. To enquire about cancelling or changing an order that’s already been placed or paid, please call 1300 000 280.

Orders, Delivery and Returns

HOW DO I ORDER OFFLINE?

To place an order offline for our product please call 1300 000 280. Please understand we do require written confirmation for an order, either by a simple email or company purchase order. This is to ensure and safe guard that we have all information relating to the order and the delivery correct.

HOW WILL L KNOW THAT YOU'VE RECEIVED MY ORDER?

Once you have submitted your order a confirmation email will be sent advising that we have received your order. You may choose to print this for your records. We will contact you to advise the status of your order either via email or phone within 48 hours.

HOW DO I KNOW IF MY ITEMS ARE AVAILABLE IMMEDIATELY?

Once you submit your order an email will confirm we have received your order. A customer service representative will send an ORDER INVOICE within 48hrs advising/confirming inventory status, including an expected shipping date and delivery time frame and associated costs for delivery (based on any notes you have submitted). If the item is currently out of stock, you will be advised of the next available stock and given the option to back order the item or be refunded. Occasionally, we find that an in-stock item is damaged or defective when we fill an order and that getting a replacement for you results in your item becoming temporarily unavailable. If this should occur, we’ll strive to fulfill your order promptly and we’ll also notify you immediately.

HOW DO I SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes you can, just complete the shipping address at checkout.

WILL I RECEIVE ALL THE ITEMS IN MY ORDER AT THE SAME TIME?

For your convenience, items are held for a single delivery and delivered when all furniture items on the order are available. We can deliver goods in stock at the time of purchase however a second delivery charge will be applicable when the back ordered stock arrived.

DO YOU SHIP YOUR PRODUCT ANYWHERE?

We ship La Maison products from Sydney to other states and regional areas. Contact us on 1300 000 280 to arrange shipping.

Credit and Payments

CAN I REDEEM STORE MERCHANDISE CREDIT ONLINE?

At this time we are unable to process store merchandise credits online. Please call 1300 000 280 to process store credits.

WHEN IS MY CREDIT CARD CHARGED?

Items are charged to your credit card instantly when you make a purchase online. If an item is temporarily unavailable and you wish to back-order the item, we require a 30% deposit and the balance will be charged when it is delivered.

WHICH CREDIT CARDS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and Paypal. We also offer Zippay and Afterpay contact the credit provider to setup your account and then check out through our online store as normal using these facilities.

IS MY CREDIT CARD INFORMATION SECURE?

Yes, using your credit card through the paypal checkout ensures information is encrypted. If you pay over the phone no details are recorded.

Shopping Online

DO I NEED TO CREATE AN ACCOUNT TO SHOP ONLINE

Yes, to make a purchase on the site you are required to register an account. This is required to facilitate the order process and to take advantage of other personalisation features, such as accessing your order history and tracking your order. Additionally, when we have special offers, our registered users will be among the first to know. Registering with us is simple, all we need is your email address and a password.

ARE ALL OF YOUR PRODUCTS AVAILABLE ONLINE?

Our current furniture collection is represented online. Certain smaller or seasonal items may be available instore. If you have any questions, please call 1300 000 280

ARE THE PRICES THE SAME ON YOUR WEBSITE AS IN YOUR STORES?

We make every attempt to have consistent pricing throughout our stores, our catalogue, and our website. In the event you find a discrepancy in pricing, please call 1300 000 280

Technical Support

WHAT TYPES OF WEB BROWSERS DOES YOUR WEBSITE SUPPORT?

We support all 2019 web browsers. To view all the features on our site, you must accept cookies and enable. While we do have limited support for older browsers, we strongly encourage you to upgrade your web browser to the latest supported version.

Products

IF I SAW AN ITEM INSTORE BUT CAN'T FIND IT ONLINE, HOW CAN I PURCHASE IT?

Contact 1300 000 280 or pop back in to the store to purchase the item.

I HAVE SEEN AN ITEM ON-LINE AND WOULD LIKE TO VIEW THE PRODUCT BEFORE PURCHASING, WHERE DO I GO?

Contact 1300 000 280 to find the nearest store near you.

I SAW A PRODUCT IN ONE OF YOUR STORES, BUT I CANNOT SEE IT ON THE WEBSITE, HOW CAN I PURCHASE IT?

Our range is large and seasonal, if the store you visited does not have stock please check with head office sales@lamaison.net.au or 1300 000 280

I SAW A PRODUCT ON-LINE BUT NOW I CANNOT SEE IT, CAN I BUY IT EVEN THOUGH IT IS NOT ON THE WEBSITE?

The range changes constantly and is updated with new products. Once the product has sold out it may be removed from the website, and if you require further confirmation regarding a product that no longer appears on our website please call 1300 000 280

WHAT IF I HAVE QUESTIONS ABOUT YOUR PRODUCTS?

Please contact us online, or call 1300 000 280

Email Subscriptions

HOW DO I CHANGE MY MAILING OR EMAIL ADDRESS?

You can change your mailing and email address by signing in to your account area and clicking the appropriate links.

WILL YOU SHARE MY EMAIL ADDRESS WITH OTHERS?

No, we will never share your information with 3rd parties.

HOW DO I REMOVE MY NAME FROM YOUR MAILING LIST?

At the bottom of each email is a link that says ‘unsubscribe from this list’. Click on the link and follow the simple instructions provided. Alternatively you can sign in to your account and update your subscription preferences.

Other Questions

HOW CAN I GET A HOLD OF A REAL PERSON OR GET A QUESTION ANSWERED?

To receive a personal response, contact us here get-in-touch/. Or you are welcome to call 1300 000 280

I AM AN INTERIOR DESIGNER/DECORATOR, HOW CAN I PURCHASE YOUR PRODUCTS?

We offer Trade Pricing for Qualified Independent Interior Designers and Interior Decorators. Please contact us on 1300 000 280 if you are interested. Be aware that the high volume of requests received may delay our response to your inquiry.

ANY OTHER QUESTIONS WE HAVE NOT ANSWERED?

For questions we haven’t answered, or information we haven’t provided, please get-in-touch page. We welcome your comments and suggestions.