Covid 19-Update | July 2021

Dear La Maison Family,

We are here to continue to run our business as best we can and are determined to come out the other side. We are here to support your needs. Our administration team is safe and supported to work from their homes, our warehouse team has been reduced to one person to despatch each day and we are doing it in a way that puts their health and safety first.

Here are a few of the ways we are adjusting to this challenging environment while still staying the course.

  • Our Sales Team is busy working from their home offices and are available for online video chats with our retail customers and trade customers!
  • Customer Service is fully operational from the comfort of their homes to answer calls, look up account information and answer emails.

    Please note our operational hours during Sydney lockdown as the following:

    For the period of 19- 24th July:
    Monday till Wednesday: 10:00am – 4:00pm
    Thursday and Friday: 10:00am – 3:00pm
    Saturday: 10:00am – 2:00pm

    For the period 25th – 30 July:
    Sunday: closed
    Monday till Thursday: 10:00am – 4:00pm
    Friday: 10:00am – 3:00pm

  • In store pickup is paused during lockdown.
  • Warehouse click and collect will remain during weekdays only by appointment.
  • We are working closely with all of our shipping partners on creating safe delivery practices and curb side deliveries. Minor rescheduling may appear, we kindly ask for your understanding.
  • Our overseas manufacturers, logistics and shipping teams are diligent in health and safety to keep the world workplace functioning in a healthy and safe manner.
  • Like many of you, we have a new obsession with daily deep cleaning in the workplace and hand washing.

Our company morale remains tough minded and optimistic. Together we are better armed to navigate through this difficult time. We remain committed to supporting your needs and will keep you informed as necessary on any changes in our company.

Thank you for your business and we appreciate your support.