Terms & Conditions

Welcome to the La Maison website. Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them. These terms and conditions and any contract including them is governed by the law of the state in which the seller accepts the buyers order and thus both submit to the jurisdiction of the courts of that state.

Thank you for choosing a La Maison product. We will be happy to advise on the product best suited to your needs. Our pieces may be hand crafted and hand finished to provide the unique La Maison look and may vary in measurement and finishing colour. As timber is a natural product, each piece may be different and vary over time with exposure to light and use.

Natural imperfections are normal and may include knots, grain and surface texture. Products have a standard, one year warranty on manufacturing faults. La Maison is not responsible for the condition of furniture that has been used inappropriately, or in a commercial situation, the use of our product is not suggested in high traffic commercial applications. Claims will not be accepted outside of the 1 year warranty.

Quotations

A quotation is not to be construed as an obligation to sell but merely an invitation to buy. There is no contractual relationship until the trader accepts the buyers order in writing and/or accepts a deposit / payment to proceed to supply the goods. The delivery cost is a guide only. Quotations do not hold stock, thus items quoted can only be guaranteed in stock for that day only.

Contract (Order) Definition – A contract has 3 elements :

  • an offer (the item)
  • an acceptance (the price, usually the signature accepting this and the terms and conditions)
  • consideration (the money given in return for the goods)

Ordering

Your written purchase and/or deposit is confirmation of your order and is binding to the La Maison terms and conditions and we do not exchange or refund for change of mind. La Maison accepts Visa, Mastercard, American Express, Paypal, Zippay, Afterpay & direct deposit bank transfers.

When deposit has been paid, a contract has been entered into and the trader may be entitled to retain all or part of your deposit. This can vary, depending on time spent on the transaction and work involved, so as to compensate the trader for this time.

Orders for goods that are in stock must be paid for and collected / delivered within two weeks unless otherwise confirmed in writing. If the goods have not been paid for and collected within this time frame, a courtesy call will be made. Goods not collected or delivered within this period may incur a storage fee determined by, and at the discretion of La Maison, of the total value of the order.

La Maison reserves the right to cancel an order, retain the deposit received and resell the items. All goods remain the property of La Maison until paid for in full. Arrival / shipping times are quoted in good faith, but we are not responsible for unseen delays in manufacturing and shipping and we will endeavour to advise when such delays occur.

Floor-Stock and Ex Display

All floor-stock, ex display and clearance items are purchased in “as is” condition. Some floor-stock, ex display and clearance items may warrant a discount, these items are non-refundable and sold in an “as in” condition. It is the responsibility of the customer to inspect these items prior to purchase. Any damage incurred from the transportation and/or in-home use of floor-stock/ ex-display and clearance items is not the responsibility of La Maison. The sale of floor-stock, ex display and clearance items is at the discretion of La Maison staff.

Orders via Internet & Email (for goods ordered un-seen)

Online orders are to be paid by Credit Card, Paypal, Afterpay, Zippay or bank deposit. Your written purchase request is a confirmation of your order and bound by our terms and conditions. Goods ordered un-inspected by the client either online or via email are also bound to our change of mind policy. Each computer displays images slightly differently and as La Maison items are handmade, each has slight variations in finish and construction.

Trade orders

For Design professionals, we can offer trade discounts when supplied with appropriate business registration information. Ordering must be in writing from the designer / retailer. Payment is the responsibility of the designer / retailer and it is the responsibility of the designer / retailer to advise their client of the suitability (size, finish etc) of the product for their client’s requirements.  If the specified product is delivered and the client does not like the product the return of product is the designers responsibility as are any associated costs ie restocking fees.

Pricing and Payments

Pricing may change without notification. La Maison has the right to withdraw an item from sale at their discretion. La Maison is entitled to take action to recover the balance owing on an invoice. The client shall be responsible for any costs incurred by La Maison to recover this money including legal costs, solicitor’s fees, court costs, bailiff’s fees and fees paid to debtor collector.

Cancellations, Refunds, Returns & Exchanges

We do not refund for change of mind. Cancellations must be submitted to La Maison in writing. Cancelled orders may incur a restocking fee of 15% of the total order value and the remaining monies will be transferred to a store credit voucher, valid for use online or instore for twelve months, from the date of issue. Custom or special ordered goods ie non-standard fabrics etc, are defined as a non-stock item and are non-refundable, if cancelled, unless the item is proved to be faulty.

Refunds are entitled only if the item is faulty or has a serious flaw, that was not known at time of purchase (unless agreed to and stated on the order), does not match the description of the product, or is not fit for the use it was sold for (ie was advised waterproof and is not).

Our pieces may be hand crafted and hand finished to provide the unique La Maison look and may vary in measurement and finishing colour. We do not consider minor measurement difference or slight colour variations flaws. As timber is a natural product, each piece may be different and vary over time with exposure to light and use. Natural imperfections are normal and may include knots, grain and surface texture and distressed highlights in different areas.

All return requests must be submitted in writing within 14 days. The purchaser must inspect the items and report any concerns within 24 hours and supply to La Maison, a photo and description of the issue. Due to OH & S, we do not and are not responsible for moving goods that are not La Maison products. If you deem the item as faulty you must also attach photographs of your complaint for approval of return. Approved returns must be sent back to our Warehouse and Despatch located at Leichhardt – the return of items is the responsibility of the customer; unless the product has a manufacturers fault, is faulty or has a serious flaw. Damages caused by the customer during transport to their own home La Maison takes no responsibility from the time they leave our warehouse and the customer has signed and accepted collection of the item.

Collections

When collecting, the purchaser is responsible for checking the condition of goods prior to leaving the premises – the care and responsibility is then with the purchaser. Any damage claims will not be accepted after collection. If the client does not wish to use the advised freight carrier by La Maison, all damages incurred during the freight of their items will be the responsibility of the purchaser

Customer Reviews, Testimonials and Endorsements

We welcome authentic unbiased written customer reviews, testimonials and endorsements as they build trust, create goodwill for the La Maison product, and show potential customers our positive brand history. We comply with the Competition and Consumer Act 2010.

If you are endorsing the La Maison product/business, providing customer reviews and testimonials you must have experienced the goods or service reviewed. You must not solicit others to write reviews about La Maison’s product or  business if they have not experienced the goods or service.

If you are an employee, third party contractor, family or friend who endorse our product you must disclose this relationship by way of tags or hashtags on all marketing material and social media promotions. 

If you are engaged/contracted by La Maison to endorse our product you must disclose this relationship by way of tags or hashtags on social media promotions or any marketing material. #ad 

We do not offer incentives to consumers likely to be complimentary and positive and negative reviews are treated the same. When there are incentives offered the reviewer is expressly told that the incentive is available whether the review is positive or negative. All incentives are prominently disclosed to users who rely on reviews.

Any commercial relationships between review platforms and La Maison will be disclosed. The number of reviews which form the basis of an aggregated (e.g. star) rating may be relevant to the weight which a site user gives to that aggregated rating. If an aggregated rating system is provided, we recommend the review platform discloses the total number of reviews that the rating is based on next to the aggregated rating (e.g. 3 stars, 24 reviews).

La Maison will not selectively remove or edit reviews, particularly negative reviews, for commercial or promotional reasons to mislead our customers. The removal of reviews is based on our policy for publishing and removing consumer content accessible to platform users.

Please ensure all reviews, testimonials and endorsements are accurate, reflect honest opinions, findings, beliefs and your own personal typical experience. 

Any customer review, testimonial and endorsements submitted to the La Maison/La Maison Online website or social media platforms can be used by La Maison/La Maison Online for marketing purposes.

Comments and Content

La Maison and La Maison Online invites you to engage in spirited and passionate discussions in our comments section(s). However, there are limits to acceptable communication and we require that discussion and comments posted by users on the La Maison website is constructive and civilised. La Maison has the right (in its sole discretion) to pre-screen, review, flag, filter, modify, refuse or remove any or all content from any websites relating to our product or company. 

If you upload content, you agree to

  • include attribute the author and source where required by law to do so, and confirm that you have obtained permission to do so.
  • indemnify us against all liability claims or proceedings whatsoever arising from the publication of such Content
  • warrant that the Content complies with all relevant laws and regulations and does not breach of the Australian Consumer Law.

If you post materials to or links from the our website that infringe any third party rights, you will indemnify La Maison against any loss, liability, damage, cost (including La Maison reasonable legal costs).

You agree to assign copyright in all original content that you post on the Websites to La Maison and its partners. La Maison and its partners retain the copyright on all content, design and artwork produced for the Websites.

If you upload photographs, audio or video recordings of yourself, you consent to give La Maison and our partners the right to use these photographs and recordings in the production of the Websites.