– RETURNS & EXCHANGE –

 

 

CANCELLATIONS AND REFUNDS

LA MAISON does not refund for change of mind. All cancellations of backordered items or stock items must be submitted to LA MAISON in writing by email or fax. Refunds are entitled only if the item is faulty or has a serious flaw, that was not known at time of purchase (unless agreed to and stated on the order), does not match the description or sample shown, or is not fit for the use it was sold for (ie: was advised waterproof and is not). Deposits on cancelled orders will be re-issued as a credit note to put toward a future order.

FINISHES

Our pieces are hand crafted and hand finished to provide the unique LA MAISON look and may vary in measurement and finishing colour. We do not consider minor measurement difference or slight colour variations flaws. As timber is a natural product, each piece may be different and vary over time with exposure to light and use. Natural imperfections are normal and may include knots, grain and surface texture and distressed highlights in different areas. Due to the handmade nature of our items, we celebrate subtle variations.

CUSTOM ORDERS

Custom or special ordered goods ie: non-standard fabrics, large quantity special orders or non ranged items etc; are defined as a non stock item and are non refundable if cancelled, unless the item is proved to be faulty.

 

 

RETURN OF PRODUCT FOR REFUND OR CREDIT

All return requests must be submitted in writing by email or fax. If you deem the item as faulty you must also attach photographs of your complaint for approval of return. Approved returns must be sent to our Warehouse and Despatch located at Leichhardt – the return of items is the responsibility of the customer; unless the product has a manufacturers fault, is faulty or has a serious flaw. Damages caused by the customer during transport to their own home LA MAISON takes no responsibility for.

FLOOR-STOCK and EX DISPLAY

All floor-stock items are purchased in “as is” condition. Some floor-stock items may warrant a discount, these items are non refundable and sold in an “as in” condition. It is the responsibility of the customer to inspect their items prior to purchase. Any damage incurred from the transportation and/or in-home use of floor-stock/ ex-display items is not the responsibility of LA MAISON. The sale of floor-stock items is at the digression of LA MAISON Staff.

WARRANTY

LA MAISON has a one-year structural warranty on all branded items. This warranty does not include general ‘wear and tear’ of painted, veneer surfaces or fabrics. Surface damages, fabric damage or variable imperfections can be caused by the day-to-day wear of how the item is used in your home. If you require some advice on how to protect your items in your home or cleaning recommendations, please contact us.